Field guide · ver. 01 · 2026

A working atlas of the 186 ways a mind bends what it sees.

Cognitive biases aren't mistakes — they're shortcuts the brain takes because reality is too much. This is a practical reference for designers and product teams who'd rather work with those shortcuts than against them.

The framework

Four human problems,
one tidy filing cabinet.

Every bias on this site solves one of four problems the brain faces every waking minute. The categories are adapted from Buster Benson's framework.

Too Much
Information

01 / Filter

Too Much Information

There's far more data flooding in than any brain can process. We notice what's vivid, what changed, and what confirms what we already think.

11biases Browse

Not Enough
Meaning

02 / Connect

Not Enough Meaning

Even after filtering, the picture is full of holes. We fill them with stories, patterns, and confident-sounding cause-and-effect.

16biases Browse

Need to
Act Fast

03 / Decide

Need to Act Fast

Decisions can't wait for full information. We favour familiar, fear loss, default to the default, and trust whatever sounds most certain.

15biases Browse

What Should
We Remember?

04 / Recall

What Should We Remember?

Memory isn't storage — it's reconstruction. We keep the peaks, the endings, the standouts, and quietly rewrite the rest.

10biases Browse
Two perspectives

Explore Cognitive Biases from Two Directions

Biases shape how we design and how people experience what we build. Choose the explorer that fits your question.

Introspective Explorer

Look inward. Discover cognitive biases that may influence your own thinking, research, stakeholder conversations and design decisions.

Use this explorer when you want to reflect on your assumptions, improve judgement and make better product decisions.

Explore introspective biases

Extrospective Explorer

Look outward. Discover cognitive biases that influence how users perceive, decide, remember and interact with products.

Use this explorer when you want to design clearer, more intuitive and more persuasive user experiences.

Explore extrospective biases

Learn more about the two perspectives

The library · 186 biases

Search the atlas.

Filter by problem, or type any word — a bias name, a phrase from the summary, or a tag like conversion, onboarding, trust.

001

Absent-Mindedness

Feedback & Empty StatesForms & InputsNotifications & Reminders

We forget intentions when attention splits — lapses of attention, not storage failure.

002

Actor-Observer Bias

Research SynthesisUsability TestingUser Interviews

We attribute others' actions to character and our own to circumstances.

003

Ambiguity Bias

Defaults & PresetsForms & InputsMicrocopy & Labels

We prefer known risks over unknown ones — ambiguity feels like danger.

004

Anchoring Bias

Comparison TablesEstimation & PlanningForms & Inputs

The first number we see shapes every number we judge after it.

005

Anecdotal Fallacy

Data & Analytics AnalysisResearch SynthesisStakeholder Alignment

A single vivid anecdote is mistaken for representative evidence of a broader truth.

006

Anthropomorphism

Feedback & Empty StatesMicrocopy & LabelsRecommendations & Personalisation

We attribute human traits, intentions, and emotions to non-human systems and objects.

007

Appeal to Novelty

Design Critique & ReviewMicrocopy & LabelsPrioritisation & Roadmapping

We treat novelty as evidence of superiority without proof it works better.

008

Appeal to Probability Fallacy

Estimation & PlanningMicrocopy & Labels

We treat what could happen as if it will happen, overweighting unlikely outcomes.

009

Argument from Fallacy

Design Critique & ReviewResearch SynthesisStakeholder Alignment

We reject a conclusion because the argument supporting it was flawed — even when the conclusion holds.

010

Attentional Bias

Notifications & RemindersResearch SynthesisUsability Testing

Recurring thoughts and worries quietly steer what we see.

011

Authority Bias

Design Critique & ReviewMicrocopy & LabelsResearch Synthesis

We overweight opinions from authority figures regardless of the underlying evidence.

012

Automation Bias

Data & Analytics AnalysisFeedback & Empty StatesMicrocopy & Labels

We over-trust automated outputs and under-scrutinise what algorithms tell us.

013

Availability Heuristic

Data & Analytics AnalysisMicrocopy & LabelsPrioritisation & Roadmapping

Things easy to recall feel more common, true, or important.

014

Backfire Effect

Feedback & Empty StatesMicrocopy & Labels

Corrective information sometimes strengthens the mistaken belief it was meant to fix.

015

Bandwagon Effect

Microcopy & LabelsRecommendations & PersonalisationSocial Proof

We adopt beliefs and behaviours because others around us already have.

016

Barnum Effect

Microcopy & LabelsOnboarding FlowsRecommendations & Personalisation

Vague, flattering statements feel uniquely accurate — so we trust the source.

017

Base Rate Fallacy

Data & Analytics AnalysisResearch Synthesis

Vivid cases override base-rate statistics when we judge what is likely or typical.

018

Belief Bias

Design Critique & ReviewResearch SynthesisStakeholder Alignment

We judge arguments by whether we believe the conclusion — not whether the logic holds.

019

Bias Blind Spot

Design Critique & ReviewRetrospectivesStakeholder Alignment

We catch bias in others while believing ourselves clear-eyed.

020

Bike-Shedding Effect

Design Critique & ReviewPrioritisation & RoadmappingStakeholder Alignment

Teams spend disproportionate time on trivial issues because they are easy to understand.

021

Bizarreness Effect

Feedback & Empty StatesResearch SynthesisUsability Testing

Bizarre or surprising details are remembered better than ordinary ones — and mistaken for the norm.

022

Change Blindness

Feedback & Empty StatesNavigation & IAUsability Testing

We often miss large changes in our visual field when our attention is elsewhere.

023

Cheerleader Effect

Comparison TablesRecommendations & PersonalisationVisual Hierarchy & Emphasis

Items appear more attractive in a group than when viewed individually.

024

Choice-Supportive Bias

Feedback & Empty StatesMicrocopy & LabelsRetrospectives

We retroactively upgrade choices we have already made, remembering them as better than they were.

025

Clustering Illusion

Data & Analytics Analysis

Random patterns look meaningful when we squint hard enough.

026

Confabulation

Research SynthesisUsability TestingUser Interviews

We invent plausible explanations for behaviour and memories without realising the story is constructed.

027

Confirmation Bias

A/B ExperimentationResearch SynthesisUsability Testing

We notice and remember evidence that fits what we already believe.

028

Congruence Bias

A/B ExperimentationResearch SynthesisUsability Testing

We prefer testing one favoured hypothesis over comparing plausible alternatives.

029

Conjunction Fallacy

Estimation & PlanningResearch Synthesis

Vivid combined scenarios feel more likely than simpler, more probable ones.

030

Conservatism Bias

Data & Analytics AnalysisResearch Synthesis

New evidence updates our beliefs more slowly than Bayesian logic would predict.

031

Context-Dependent Memory

Navigation & IAOnboarding FlowsUsability Testing

We recall things best in the environment we learned them in.

032

Continued Influence Effect

Feedback & Empty StatesMicrocopy & Labels

Debunked misinformation continues to influence reasoning even after people accept the correction.

033

Contrast Effect

Comparison TablesDesign Critique & ReviewPricing & Plans

Perception of a stimulus shifts depending on contrasting items seen immediately before or beside it.

034

Cross-Race Effect

Personas & SegmentationUsability Testing

People recognise and remember faces of their own racial group more accurately than others.

035

Cryptomnesia

Research SynthesisStakeholder Alignment

We mistake remembered information for original thought — source memory fails.

036

Curse of Knowledge

Feedback & Empty StatesMicrocopy & LabelsOnboarding Flows

Once we know something, we can't imagine not knowing it.

037

Declinism

Research SynthesisRetrospectives

We believe things are worse than before — past rose-tinted, present judged harshly.

038

Decoy Effect

Comparison TablesPricing & Plans

A third, worse option makes the option next to it look brilliant.

039

Default Effect

Defaults & PresetsForms & InputsOnboarding Flows

Most users accept the default — make defaults a moral choice.

040

Defensive Attribution Hypothesis

Research SynthesisUser Interviews

We blame victims more when we feel different from them — to maintain a sense of safety.

041

Delmore Effect

Comparison TablesEstimation & PlanningForms & Inputs

We prefer comparing easy attributes over hard ones — even when the hard choice matters more.

042

Denomination Effect

Microcopy & LabelsPricing & Plans

We spend smaller denominations more readily than the same value in larger units.

043

Disposition Effect

Notifications & RemindersPrioritisation & Roadmapping

We sell winners too early and hold losers too long — anchored to original cost or effort.

044

Distinction Bias

Comparison TablesPricing & Plans

Side-by-side comparison exaggerates minor differences between similar options.

045

Dunning-Kruger Effect

Estimation & PlanningFeedback & Empty StatesOnboarding Flows

Novices overestimate their skill; experts underestimate theirs.

046

Duration Neglect

Feedback & Empty StatesProgress IndicatorsUser Interviews

We neglect how long an experience lasted — peaks and endings dominate memory.

047

Effort Justification

Design Critique & ReviewForms & InputsOnboarding Flows

We over-value what we built ourselves, however wobbly.

048

Egocentric Bias

Personas & SegmentationResearch SynthesisUser Interviews

We overestimate how much others share our perspective, knowledge, and preferences.

049

Empathy Gap

Feedback & Empty StatesPersonas & SegmentationResearch Synthesis

We can't accurately predict how we or others will feel in a different emotional state.

050

Endowment Effect

Onboarding FlowsPricing & Plans

We value things more highly simply because we own or possess them.

051

Escalation of Commitment

Prioritisation & RoadmappingRetrospectivesStakeholder Alignment

We increase commitment to a failing course of action because of prior investment.

052

Essentialism

Personas & SegmentationResearch Synthesis

We treat categories as having fixed essences — ignoring variation and context.

053

Expectation Bias

A/B ExperimentationResearch SynthesisUsability Testing

Expectations distort observation: we notice and interpret evidence to fit what we already believe.

054

Experimenter's Bias

A/B ExperimentationResearch SynthesisUsability Testing

Researchers unconsciously influence experiments toward expected outcomes through subtle cues and procedural choices.

055

Extrinsic Incentive Error

Notifications & RemindersPersonas & SegmentationProgress Indicators

We overestimate how much extrinsic rewards shape long-term motivation and underestimate intrinsic interest.

056

Fading Affect Bias

Notifications & RemindersResearch SynthesisUser Interviews

Negative emotion attached to memories fades faster than positive emotion.

057

False Consensus Effect

Personas & SegmentationResearch SynthesisSurveys & Questionnaires

We overestimate how much others share our opinions and behaviours.

058

False Memory

Research SynthesisUsability TestingUser Interviews

We can remember events that never happened — confidently and in detail.

059

Focusing Effect

Comparison TablesPricing & PlansResearch Synthesis

People overweight attributes that are prominent in discussion or comparison while neglecting others that matter in use.

060

Forer Effect

Microcopy & LabelsOnboarding FlowsRecommendations & Personalisation

People accept vague, general statements as uniquely accurate descriptions of themselves.

061

Framing Effect

Forms & InputsMicrocopy & LabelsPricing & Plans

Same fact, different frame, different decision.

062

Frequency Illusion

Data & Analytics AnalysisResearch Synthesis

After noticing something once, we suddenly see it everywhere.

063

Functional Fixedness

Design Critique & ReviewResearch Synthesis

We perceive objects and patterns only in their familiar function, blocking novel uses and solutions.

064

Fundamental Attribution Error

Research SynthesisUsability TestingUser Interviews

We blame users' character; we excuse our own context.

065

Gambler's Fallacy

Data & Analytics AnalysisProgress Indicators

We expect random sequences to self-correct — they don't.

066

Generation Effect

Forms & InputsOnboarding Flows

Information we generate or assemble ourselves is remembered better than information we passively receive.

067

Google Effect

Microcopy & LabelsNavigation & IA

We forget information we believe we can look up later — transactive memory with technology.

068

Group Attribution Error

Personas & SegmentationResearch Synthesis

We judge entire groups based on the traits or behaviour of a single salient member.

069

Halo Effect

Design Critique & ReviewRecommendations & PersonalisationSocial Proof

One impressive trait makes us assume the rest is excellent too.

070

Hard-Easy Effect

Estimation & PlanningRetrospectivesUsability Testing

Confidence calibration varies with task difficulty — overconfidence on hard tasks, underconfidence on easy ones.

071

Hindsight Bias

Research SynthesisRetrospectives

Once we know the outcome, we believe we predicted it all along.

072

Hot-Hand Fallacy

Data & Analytics AnalysisProgress Indicators

We believe a person or process on a successful streak is more likely to succeed again — independent of actual odds.

073

Humor Effect

Feedback & Empty StatesMicrocopy & LabelsOnboarding Flows

Humorous information is remembered better than non-humorous information.

074

Hyperbolic Discounting

Notifications & RemindersOnboarding FlowsPricing & Plans

We prefer a smaller reward now over a larger reward later.

075

Identifiable Victim Effect

Microcopy & LabelsVisual Hierarchy & Emphasis

We respond more strongly to a single identifiable victim than to large numbers of anonymous sufferers.

076

Illusion of Asymmetric Insight

Research SynthesisStakeholder AlignmentUser Interviews

We believe we understand others better than they understand us — and better than they understand themselves.

077

Illusion of Control

Estimation & PlanningFeedback & Empty StatesForms & Inputs

We overestimate our ability to control outcomes that are actually determined by chance or external forces.

078

Illusion of External Agency

Feedback & Empty StatesMicrocopy & LabelsRecommendations & Personalisation

We attribute human-like intent and agency to automated systems, coincidences, and non-agentic processes.

079

Illusion of Transparency

Design Critique & ReviewMicrocopy & LabelsOnboarding Flows

We overestimate how clearly our emotions, intentions, and knowledge are visible to others.

080

Illusion of Validity

Data & Analytics AnalysisResearch Synthesis

We hold high confidence in predictions from weak evidence when those predictions feel coherent.

081

Illusory Correlation

Data & Analytics AnalysisResearch Synthesis

We perceive relationships between variables that are unrelated or only weakly related.

082

Illusory Superiority

Estimation & PlanningRetrospectivesStakeholder Alignment

We tend to rate ourselves as above average on desirable traits and skills.

083

Illusory Truth Effect

Microcopy & LabelsResearch SynthesisSocial Proof

Repeated exposure makes a claim feel more credible — even when it's false.

084

Impact Bias

Personas & SegmentationResearch SynthesisUser Interviews

We overestimate the intensity and duration of emotional impact from future events.

085

Implicit Associations

Microcopy & LabelsPersonas & SegmentationRecommendations & Personalisation

Automatic mental links between concepts steer perception before conscious thought.

086

In-group Bias

Personas & SegmentationStakeholder Alignment

We design for people who look, think, and click like us.

087

Inattentional Blindness

Feedback & Empty StatesNotifications & RemindersUsability Testing

We miss unexpected things in plain sight when our attention is elsewhere.

088

Information Bias

Comparison TablesData & Analytics AnalysisForms & Inputs

We seek additional information even when it cannot improve the decision — mistaking activity for progress.

089

Insensitivity to Sample Size

A/B ExperimentationData & Analytics AnalysisResearch Synthesis

We treat small samples as representative, underestimating how much variance shrinks with scale.

090

Irrational Escalation

Prioritisation & RoadmappingStakeholder Alignment

We escalate commitment beyond rational limits — especially under competition, sunk costs, or public stakes.

091

Just-World Hypothesis

Research SynthesisUser Interviews

We believe people get what they deserve — so we blame victims of bad outcomes to preserve a fair-world belief.

092

Lake Wobegon Effect

RetrospectivesSurveys & Questionnaires

Groups systematically over-report performance above statistical norms — 'all the children are above average.'

093

Less-Is-Better Effect

Comparison TablesPricing & Plans

Lesser options are preferred in isolation but rejected when compared directly to more complete alternatives.

094

Leveling and Sharpening

Research SynthesisUser Interviews

Memory retellings flatten some details and exaggerate others with each repetition.

095

Levels-of-Processing Effect

Microcopy & LabelsOnboarding Flows

Deep, meaningful processing produces stronger memories than shallow visual exposure.

096

List Length Effect

Comparison TablesNavigation & IA

Longer lists increase recalled items but decrease recall proportion — more total, less per item.

097

Loss Aversion

Feedback & Empty StatesMicrocopy & LabelsPricing & Plans

Losing $10 stings more than winning $10 cheers — by about double.

098

Magic Number 7±2

Comparison TablesDesign Critique & ReviewForms & Inputs

Miller's 7±2 chunking limit is overgeneralised as a universal cap on menu items, choices, and list length.

099

Masked Man Fallacy

Microcopy & LabelsNavigation & IAResearch Synthesis

We treat an entity as unknown or distinct when only its description changes — confusing labels with identity.

100

Memory Inhibition

Microcopy & LabelsNavigation & IA

Retrieving one memory suppresses competing related memories — retrieval-induced forgetting.

101

Mental Accounting

Microcopy & LabelsPricing & Plans

We treat money and value differently depending on which mental account we assign it to.

102

Mere Exposure Effect

Navigation & IARecommendations & PersonalisationVisual Hierarchy & Emphasis

Familiarity breeds preference — we like what we've encountered before.

103

Misattribution of Memory

Microcopy & LabelsRecommendations & PersonalisationResearch Synthesis

We remember information but misattribute its source — wrong screen, brand, or context.

104

Misinformation Effect

Research SynthesisUsability TestingUser Interviews

Post-event information silently rewrites what we remember.

105

Modality Effect

Feedback & Empty StatesOnboarding Flows

Memory performance differs by presentation mode — auditory versus visual material is recalled differently.

106

Money Illusion

Microcopy & LabelsPricing & Plans

People think in nominal monetary values rather than real purchasing power or relative cost.

107

Mood-Congruent Memory Bias

Microcopy & LabelsNotifications & RemindersUsability Testing

Current mood biases recall toward mood-matching memories — sad moods retrieve sad episodes more easily.

108

Moral Credential Effect

Design Critique & ReviewRetrospectivesStakeholder Alignment

Prior good deeds make us feel licensed to act less ethically or rigorously afterward.

109

Moral Luck

RetrospectivesStakeholder Alignment

We judge the morality or quality of actions by their results, not only the intentions and process behind them.

110

Murphy's Law (bias)

Estimation & PlanningFeedback & Empty StatesPrioritisation & Roadmapping

We overweight the expectation that anything that can go wrong will go wrong — planning and judging from worst-case certainty.

111

Narrative Fallacy

Microcopy & LabelsResearch SynthesisRetrospectives

We turn messy data into clean stories — and trust them too much.

112

Naïve Cynicism

Research SynthesisStakeholder Alignment

People assume others' actions are driven by self-interest and manipulation more than they actually are.

113

Naïve Realism

Research SynthesisStakeholder AlignmentUsability Testing

People believe they perceive reality directly and that those who disagree are uninformed, irrational, or biased.

114

Negativity Bias

Feedback & Empty StatesMicrocopy & LabelsNotifications & Reminders

Bad outcomes register louder and stick longer than good ones.

115

Neglect of Probability

Estimation & PlanningMicrocopy & Labels

We disregard probability when making decisions under uncertainty, responding to vivid outcomes instead.

116

Next-in-Line Effect

Forms & InputsProgress Indicators

People recall less of what came before them when they are next to perform or speak in sequence.

117

Normalcy Bias

Microcopy & LabelsNotifications & RemindersPrioritisation & Roadmapping

We underestimate the likelihood and impact of disasters and disruptive change, assuming things will continue as usual.

118

Not Invented Here

Design Critique & ReviewStakeholder Alignment

We dismiss ideas, methods, or solutions that originated outside our group in favour of internal ones.

119

Observer Effect

Usability TestingUser Interviews

People modify behaviour when they know they are being observed.

120

Observer-Expectancy Effect

A/B ExperimentationUsability TestingUser Interviews

Researchers' expectations unconsciously influence participants' behaviour and results.

121

Occam's Razor Bias

Data & Analytics AnalysisResearch Synthesis

We favour simple explanations over complex ones — even when simplicity misleads.

122

Omission Bias

Defaults & PresetsDesign Critique & ReviewForms & Inputs

Harm caused by inaction is judged less harshly than equal harm caused by action.

123

Optimism Bias

Estimation & PlanningMicrocopy & LabelsPrioritisation & Roadmapping

We systematically overestimate positive outcomes and underestimate risks to ourselves.

124

Ostrich Effect

Data & Analytics AnalysisFeedback & Empty StatesMicrocopy & Labels

People avoid information that threatens their self-image or comfort — figuratively burying their heads.

125

Out-Group Homogeneity Bias

Personas & SegmentationResearch Synthesis

We see members of other groups as more alike than members of our own group.

126

Outcome Bias

RetrospectivesStakeholder Alignment

We judge a decision's quality by its outcome rather than by the information and process available at the time.

127

Overconfidence Effect

Estimation & PlanningPrioritisation & RoadmappingRetrospectives

We systematically overestimate the accuracy of our beliefs, predictions, and abilities.

128

Paradox of Choice

Comparison TablesForms & InputsNavigation & IA

More options feels like freedom but produces paralysis and regret.

129

Pareidolia

Data & Analytics AnalysisRecommendations & PersonalisationVisual Hierarchy & Emphasis

We perceive familiar patterns — especially faces and agency — in random or ambiguous stimuli.

130

Part-List Cueing Effect

Comparison TablesNavigation & IA

Presenting some items from a list as cues impairs recall of the remaining uncued items.

131

Peak–End Rule

Feedback & Empty StatesOnboarding FlowsProgress Indicators

We remember the peak moment and the ending — most of the rest blurs.

132

Peltzman Effect

Feedback & Empty StatesMicrocopy & LabelsStakeholder Alignment

Safety improvements can lead to riskier behaviour that partially or fully offsets the benefit.

133

Pessimism Bias

Estimation & PlanningResearch Synthesis

We overestimate the likelihood and impact of negative events relative to positive or neutral ones.

134

Picture Superiority

Microcopy & LabelsOnboarding FlowsVisual Hierarchy & Emphasis

Images are remembered far better than the words next to them.

135

Placebo Effect

A/B ExperimentationFeedback & Empty StatesMicrocopy & Labels

Expectations of benefit produce real improvements in experience and performance independent of the intervention's objective power.

136

Planning Fallacy

Estimation & PlanningMicrocopy & LabelsPrioritisation & Roadmapping

We underestimate how long, costly, and risky our plans will be.

137

Positivity Effect

Notifications & RemindersResearch SynthesisUser Interviews

Older adults and retrospective recall overweight positive information relative to negative in memory.

138

Post-Purchase Rationalization

Feedback & Empty StatesMicrocopy & LabelsRetrospectives

After committing to a choice, people inflate benefits and downplay flaws to reduce cognitive dissonance.

139

Pro-Innovation Bias

Prioritisation & RoadmappingResearch SynthesisStakeholder Alignment

We overvalue benefits of innovation and undervalue adoption costs, risks, and legitimate status quo advantages.

140

Processing Difficulty Effect

Microcopy & LabelsOnboarding Flows

Information that requires more cognitive effort to process can be remembered better — contrary to fluency intuitions.

141

Projection Bias

Personas & SegmentationResearch SynthesisUser Interviews

We assume tomorrow's user will want what today's designer wants.

142

Pseudocertainty Effect

Microcopy & LabelsPricing & Plans

We respond to partial certainty as if it were complete — depending on how choices are framed.

143

Reactance

Microcopy & LabelsNotifications & Reminders

Tell people they can't have something and they want it more.

144

Reactive Devaluation

Design Critique & ReviewRetrospectivesStakeholder Alignment

We devalue proposals and features because of who proposed them, not what they contain.

145

Recency Illusion

Data & Analytics AnalysisResearch Synthesis

After noticing something recently, we believe it increased in frequency or is novel — when only our attention changed.

146

Restraint Bias

Defaults & PresetsNotifications & RemindersPersonas & Segmentation

We overestimate our ability to resist temptation and impulses in future tempting situations.

147

Reverse Psychology

Microcopy & LabelsNotifications & Reminders

Forbidden or discouraged actions become more attractive — reactance-driven reversal.

148

Rhyme-as-Reason Effect

Microcopy & Labels

Rhyming statements are judged as more accurate and truthful than non-rhyming equivalents.

149

Risk Compensation

Feedback & Empty StatesMicrocopy & LabelsStakeholder Alignment

People adjust behaviour when perceived risk changes — often offsetting safety gains.

150

Rosy Retrospection

Notifications & RemindersResearch SynthesisUser Interviews

Past experiences sweeten in memory — interviews lie a little.

151

Scarcity Effect

Microcopy & LabelsNotifications & RemindersScarcity & Urgency

Few left, ending soon — pressure cuts deliberation short.

152

Selective Perception

Research SynthesisUsability TestingVisual Hierarchy & Emphasis

Expectations filter what users actually see on a screen.

153

Self-Consistency Bias

Onboarding FlowsResearch SynthesisRetrospectives

We maintain consistency with prior beliefs, statements, and choices despite new contradictory evidence.

154

Self-Relevance Effect

Microcopy & LabelsOnboarding FlowsRecommendations & Personalisation

Information related to the self is processed more deeply and remembered better.

155

Self-Serving Bias

RetrospectivesStakeholder Alignment

We credit successes to our skill and failures to bad luck or outside forces.

156

Semmelweis Reflex

Research SynthesisRetrospectivesStakeholder Alignment

New evidence that contradicts established norms or identity is reflexively rejected.

157

Serial Position Effect

Comparison TablesForms & InputsNavigation & IA

First and last items in a list outlive everything in the middle.

158

Serial Recall Effect

Forms & InputsNavigation & IA

Recall of lists follows serial position patterns — order and position strongly affect what is remembered.

159

Social Comparison Bias

Progress IndicatorsRecommendations & PersonalisationSocial Proof

We evaluate ourselves and our work by comparing to others — distorting judgment and motivation.

160

Social Desirability Bias

Surveys & QuestionnairesUsability TestingUser Interviews

We respond in ways that make us look good to others — distorting surveys and interviews.

161

Source Confusion

Microcopy & LabelsResearch SynthesisUser Interviews

People confuse where they learned information — source memory fails while content memory persists.

162

Spacing Effect

Notifications & RemindersOnboarding Flows

We learn better in spaced doses than in a single cram session.

163

Spotlight Effect

Feedback & Empty StatesMicrocopy & LabelsOnboarding Flows

We overestimate how much others notice our appearance, errors, and performance.

164

Status Quo Bias

Defaults & PresetsMicrocopy & LabelsOnboarding Flows

The current setup feels safe even when a better one is one click away.

165

Stereotyping

Personas & SegmentationResearch Synthesis

Group labels stand in for individuals — convenient and wrong.

166

Subadditivity Effect

Comparison TablesPricing & Plans

We judge the whole as less than the sum of its parts — or misestimate combined value and probability.

167

Subjective Validation

Microcopy & LabelsRecommendations & Personalisation

People accept vague or general statements as personally meaningful and accurate.

168

Suffix Effect

Forms & InputsNavigation & IA

Appending irrelevant suffix items to a list impairs recall of the final list items.

169

Suggestibility

Surveys & QuestionnairesUsability TestingUser Interviews

Memory and judgment are shaped by leading questions and suggestions — people incorporate suggested details into recall.

170

Sunk-Cost Fallacy

Prioritisation & RoadmappingProgress IndicatorsRetrospectives

We finish what we started — even when starting over is cheaper.

171

Survivorship Bias

Data & Analytics AnalysisResearch Synthesis

Studying only what survived hides the lessons of what didn't.

172

System Justification

Research SynthesisStakeholder Alignment

We tend to defend existing social systems and status quo — even when they disadvantage us.

173

Telescoping Effect

Research SynthesisSurveys & QuestionnairesUser Interviews

We misremember the timing of events — recent ones seem more distant, distant ones seem more recent.

174

Testing Effect

Onboarding FlowsProgress Indicators

Active retrieval strengthens memory more than passive review of the same material.

175

Third-Person Effect

Research SynthesisSurveys & Questionnaires

We believe media and persuasion affect others more than they affect us.

176

Time-Saving Bias

Estimation & PlanningMicrocopy & LabelsProgress Indicators

We misjudge time savings — overweighting small gains at high baseline speed, underweighting gains at slow speeds.

177

Tip-of-the-Tongue Phenomenon

Forms & InputsMicrocopy & LabelsNavigation & IA

People strongly feel they know a word or fact but cannot retrieve it at that moment.

178

Trait Ascription Bias

Personas & SegmentationResearch SynthesisUser Interviews

We view ourselves as flexible and others as having fixed, stable traits.

179

Ultimate Attribution Error

Personas & SegmentationResearch SynthesisUser Interviews

We attribute negative out-group behaviour to disposition and positive in-group behaviour to situation — distorting research and support.

180

Unit Bias

Defaults & PresetsForms & InputsPricing & Plans

We tend to want one unit of consumption — a portion, serving, or package — regardless of its size.

181

Von Restorff Effect

Feedback & Empty StatesMicrocopy & LabelsVisual Hierarchy & Emphasis

The odd-one-out is the one users remember.

182

Weber–Fechner Law

Pricing & PlansProgress IndicatorsVisual Hierarchy & Emphasis

Perceived intensity of a stimulus is proportional to the logarithm of its physical magnitude — we notice relative change, not absolute.

183

Well-Traveled Road Effect

Navigation & IAProgress Indicators

We perceive familiar routes as shorter and faster than unfamiliar ones of equal objective length.

184

Zeigarnik Effect

Notifications & RemindersOnboarding FlowsProgress Indicators

Incomplete tasks stay active in memory — finished ones fade quickly.

185

Zero-Risk Bias

Forms & InputsMicrocopy & LabelsPrioritisation & Roadmapping

We prefer eliminating a small risk entirely over significantly reducing a large one.

186

Zero-Sum Bias

Research SynthesisStakeholder Alignment

We perceive situations as zero-sum — one party's gain must be another's loss — when positive-sum outcomes are possible.